Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our website and services, including:

1.1 Personal Information

Personal information is data that can be used to identify you as an individual. We may collect the following personal information:

Contact Information: Name, email address, phone number, postal address, and company name
Account Information: Login credentials, account preferences, and other information you provide when creating an account
Payment Information: Credit card details, billing address, and other financial information necessary for processing payments (note that payment processing is handled by secure third-party payment processors)
Communications: Information you provide when contacting us, participating in surveys, or submitting inquiries through our contact forms

1.2 Usage Information

We automatically collect certain information about your equipment, browsing actions, and patterns when you visit our website, including:

Technical Information: IP address, browser type and version, operating system, device information, and other technology identifiers on the devices you use to access our website
Browsing Information: Pages visited, time spent on pages, links clicked, and other information about how you interact with our website
Referral Information: How you arrived at our website, including search terms used and referring websites
Location Information: General geographic location based on your IP address

1.3 Information from Third Parties

We may receive information about you from third parties, including:

Business partners, such as advertising and analytics providers
Social media platforms when you interact with our content or connect your social media accounts to our services
Publicly available sources and data suppliers

2. How We Use Your Information

We use the information we collect for various purposes, including:

2.1 Providing and Improving Our Services

Delivering the services, products, or information you request
Processing transactions and sending related information, including confirmations and invoices
Providing customer support and responding to your inquiries
Improving and developing our website and services
Personalizing your experience on our website

2.2 Communication

Sending administrative messages, such as updates to our policies and terms
Providing information about our services, events, and promotional offers
Responding to your comments, questions, and requests
Conducting surveys and collecting feedback

2.3 Marketing and Advertising

Delivering targeted advertising and marketing communications
Measuring the effectiveness of our marketing campaigns
Analyzing user behavior to optimize our marketing strategies
Identifying trends and preferences to inform our marketing efforts

2.4 Security and Legal Compliance

Protecting against, identifying, and preventing fraud and other illegal activities
Enforcing our terms of service and other legal rights
Complying with applicable laws, regulations, and legal processes
Responding to lawful requests from public authorities

3. Cookie Policy

3.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the owners of the site.

3.2 Types of Cookies We Use

We use the following types of cookies on our website:

Essential Cookies: These cookies are necessary for the website to function properly and cannot be disabled. They enable basic functions like page navigation, secure areas access, and website security features.
Performance Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. They allow us to count visits and traffic sources, measure and improve the performance of our site.
Functionality Cookies: These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
Targeting/Advertising Cookies: These cookies are used to build a profile of your interests and show you relevant advertising on our site and other websites. They remember that you have visited our website and may share this information with other organizations, such as advertisers.

3.3 Managing Cookies

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can impact your user experience and parts of our website may no longer be fully accessible.

Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. You can find information on how to manage cookie settings on different browsers through the following links:

Additionally, you can opt out of some third-party targeting/advertising cookies by visiting:

4. How We Share Your Information

We may share your personal information with the following categories of recipients:

4.1 Service Providers

We may share your information with third-party service providers that perform services on our behalf, such as:

Website hosting and management
Data analysis and market research
Payment processing
Customer service and support
Email and communication delivery
Marketing and advertising

These service providers are contractually obligated to use your personal information only as necessary to provide services to us and are required to maintain the confidentiality and security of your information.

4.2 Business Partners

We may share your information with our business partners to offer you certain products, services, or promotions that may be of interest to you.

4.3 Legal Requirements

We may disclose your information when we believe in good faith that such disclosure is necessary to:

Comply with a legal obligation, court order, or legal process
Protect our rights, property, or safety, or that of our users or others
Investigate potential violations of our Terms of Service
Detect, prevent, or address fraud, security, or technical issues

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

4.5 With Your Consent

We may share your information with other third parties when you have given us your consent to do so.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

5.1 Access and Information

You have the right to request information about the personal data we hold about you and to receive a copy of this data.

5.2 Correction

You have the right to request that we correct inaccurate or incomplete personal information about you.

5.3 Deletion

You have the right to request that we delete your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.

5.4 Restriction of Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data.

5.5 Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to transmit this data to another controller.

5.6 Objection

You have the right to object to the processing of your personal information in certain circumstances, including when we use your data for direct marketing purposes.

5.7 Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw this consent at any time.

5.8 Exercise Your Rights

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within the timeframe required by applicable law. Please note that we may need to verify your identity before processing your request.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

Encryption of sensitive data
Regular security assessments and testing
Access controls and authentication procedures
Staff training on data protection
Secure network architecture and monitoring

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

7. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers. If you believe we might have any information from or about a child under 16, please contact us.

8. International Data Transfers

We operate globally and may transfer your personal information to countries other than your country of residence, including to the United States and other countries where we or our service providers operate. These countries may have data protection laws different from those in your country.

When we transfer your personal information to other countries, we will implement appropriate safeguards in accordance with applicable law to ensure that your personal information remains protected. These safeguards may include data transfer agreements implementing standard data protection clauses.

9. Retention of Personal Information

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider:

The amount, nature, and sensitivity of the personal information
The potential risk of harm from unauthorized use or disclosure
The purposes for which we process the personal information
Whether we can achieve those purposes through other means
Applicable legal, regulatory, tax, accounting, or other requirements

When we no longer need your personal information, we will securely delete or anonymize it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

We will obtain your consent to any material changes if and where required by applicable data protection laws. You can see when this Privacy Policy was last updated by checking the "last updated" date displayed at the top of this Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

HellcaseC Marketing Agency
14 Isla Passage
Joneschester, PR7 5PY
United Kingdom

Email: privacy@hellcasec.com
Phone: +44 345 657 1564

For individuals in the European Union, we have appointed a data protection officer who can be contacted at dpo@hellcasec.com regarding any questions about our processing of personal data.